Here to Help
Frequently Asked Questions
Frequently Asked Questions
Changing up your payroll process can feel like a big move. Here are some of the questions that we frequently hear to help ease your mind before making the switch to Thankyou Payroll.
Changing up your payroll process can feel like a big move. Here are some of the questions that we frequently hear to help ease your mind before making the switch to Thankyou Payroll.
How Does Thankyou Payroll Work?
Will Thankyou Payroll calculate my payroll for me?
Yes. Simply input your employee’s hours and we’ll calculate the rest in line with IRD legislation – including your leave, holiday pay, PAYE and Kiwisaver. Remember, as an employer it is still your responsibility to ensure your employees are set up correctly and your final figures check out before you confirm your pay.
Will Thankyou Payroll calculate my payroll for me?
Yes. Simply input your employee’s hours and we’ll calculate the rest in line with IRD legislation – including your leave, holiday pay, PAYE and Kiwisaver. Remember, as an employer it is still your responsibility to ensure your employees are set up correctly and your final figures check out before you confirm your pay.
Do you take care of Kiwisaver & PAYE too?
Yes. As an IRD accredited PAYE Intermediary, we help you to fulfil your responsibilities as an employer by correctly distributing your Kiwisaver, PAYE, and other IRD payments on your behalf. Simply confirm your pay, transfer the funds, and we’ll do the rest.
Do you take care of Kiwisaver & PAYE too?
Yes. As an IRD accredited PAYE Intermediary, we help you to fulfil your responsibilities as an employer by correctly distributing your Kiwisaver, PAYE, and other IRD payments on your behalf. Simply confirm your pay, transfer the funds, and we’ll do the rest.
Do I still need to worry about payday filing?
Nope – leave the nitty gritty paperwork to us. As your PAYE Intermediary, we interact with IRD on your behalf, helping you to save time, stay compliant and avoid unwanted fines.
Do I still need to worry about payday filing?
Nope – leave the nitty gritty paperwork to us. As your PAYE Intermediary, we interact with IRD on your behalf, helping you to save time, stay compliant and avoid unwanted fines.
Can I still use Thankyou Payroll as a self-employed worker?
Yes. Whether you’re a team of 1 or 20 – Thankyou Payroll works exactly the same. Simply set yourself up as an employee and you’re good to go.
Can I still use Thankyou Payroll as a self-employed worker?
Yes. Whether you’re a team of 1 or 20 – Thankyou Payroll works exactly the same. Simply set yourself up as an employee and you’re good to go.
How often can I pay my staff?
As little or as often as you like – your pay period is entirely up to you. Our fees work on a ‘per pay’ basis, meaning you’re charged a fixed rate + a ‘per employee’ rate every time you run a pay.
How often can I pay my staff?
As little or as often as you like – your pay period is entirely up to you. Our fees work on a ‘per pay’ basis, meaning you’re charged a fixed rate + a ‘per employee’ rate every time you run a pay.
How Does Payroll Work In New Zealand?
What is cloud based payroll software?
Cloud-based payroll software is accessed, stored and managed through the internet (as opposed to a programme installed on your device). Using cloud-based payroll software means you can run payroll efficiently while ensuring that your payroll information is safely stored on an online server. This is an easy way to cut out the paperwork and keep risks to a minimum.
What is cloud based payroll software?
Cloud-based payroll software is accessed, stored and managed through the internet (as opposed to a programme installed on your device). Using cloud-based payroll software means you can run payroll efficiently while ensuring that your payroll information is safely stored on an online server. This is an easy way to cut out the paperwork and keep risks to a minimum.
What is a PAYE Intermediary?
A PAYE Intermediary is a party that engages with IRD on your behalf and assists you to fulfil your legal obligations as an employer. These services include; filing your employee information forms within two working days, paying IRD the deductions made from your employees’ pay each month and resolving queries with IRD. PAYE Intermediaries can be payroll software providers (like Thankyou Payroll), accountants or tax agents.
What is a PAYE Intermediary?
A PAYE Intermediary is a party that engages with IRD on your behalf and assists you to fulfil your legal obligations as an employer. These services include; filing your employee information forms within two working days, paying IRD the deductions made from your employees’ pay each month and resolving queries with IRD. PAYE Intermediaries can be payroll software providers (like Thankyou Payroll), accountants or tax agents.
Do I need to use a payroll software to run payroll?
It’s not a necessity but it will certainly make your life easier and could save you money down the line – especially as a small business with a million other things to do. As a PAYE Intermediary and payroll software, Thankyou Payroll helps you to stay compliant and avoid unwanted fines. Plus, you can get payroll support as and when you need it.
Do I need to use a payroll software to run payroll?
It’s not a necessity but it will certainly make your life easier and could save you money down the line – especially as a small business with a million other things to do. As a PAYE Intermediary and payroll software, Thankyou Payroll helps you to stay compliant and avoid unwanted fines. Plus, you can get payroll support as and when you need it.
What are the steps to process payroll?
Your payroll process depends on whether you have chosen to tackle all of your payroll obligations by yourself, or you have opted to share the load with a payroll provider such as Thankyou Payroll. Choosing a PAYE Intermediary & payroll software such as Thankyou Payroll greatly reduces the time and effort it takes to run a pay. All you need to do is input your employees’ hours to our payroll software, choose a payday, and transfer your funds. From here, we run the calculations and take care of your payday filing, employee payslips, PAYE, Kiwisaver, and other tax payments.
What are the steps to process payroll?
Your payroll process depends on whether you have chosen to tackle all of your payroll obligations by yourself, or you have opted to share the load with a payroll provider such as Thankyou Payroll. Choosing a PAYE Intermediary & payroll software such as Thankyou Payroll greatly reduces the time and effort it takes to run a pay. All you need to do is input your employees’ hours to our payroll software, choose a payday, and transfer your funds. From here, we run the calculations and take care of your payday filing, employee payslips, PAYE, Kiwisaver, and other tax payments.
How Do I Get Started With Thankyou Payroll?
How do I sign up to Thankyou Payroll?
You can sign up by clickin "Sign Up" in the top right corner of this screen. You’ll be asked to create an account and provide some details about your business before gaining access to our software. We know that choosing a payroll software isn’t something you can do in a day which is why we don’t charge anything until you run your first pay.
How do I sign up to Thankyou Payroll?
You can sign up by clickin "Sign Up" in the top right corner of this screen. You’ll be asked to create an account and provide some details about your business before gaining access to our software. We know that choosing a payroll software isn’t something you can do in a day which is why we don’t charge anything until you run your first pay.
I'm new to payroll. How do I make sure I'm doing it correctly?
Our onboarding process is designed to set you up for success from Day 1 – with payroll experts on hand to help you along the way. Plus we have a number of free resources to help you brush up on the payroll ‘need to knows’.
I'm new to payroll. How do I make sure I'm doing it correctly?
Our onboarding process is designed to set you up for success from Day 1 – with payroll experts on hand to help you along the way. Plus we have a number of free resources to help you brush up on the payroll ‘need to knows’.
How do I transfer payroll from one company to another?
Switching payroll providers may seem like a headache at first, but our Customer Support Team is here to make that all go away! Get personalised support from one of our friendly payroll experts to ensure a seamless transition of your payroll data to the Thankyou Payroll system. Your employees won’t even notice the difference. Choosing a PAYE Intermediary & payroll software such as Thankyou Payroll greatly reduces the time and effort it takes to run a pay. All you need to do is input your employees’ hours to our payroll software, choose a payday, and transfer your funds. From here, we run the calculations and take care of your payday filing, employee payslips, PAYE, Kiwisaver, and other tax payments.
How do I transfer payroll from one company to another?
Switching payroll providers may seem like a headache at first, but our Customer Support Team is here to make that all go away! Get personalised support from one of our friendly payroll experts to ensure a seamless transition of your payroll data to the Thankyou Payroll system. Your employees won’t even notice the difference. Choosing a PAYE Intermediary & payroll software such as Thankyou Payroll greatly reduces the time and effort it takes to run a pay. All you need to do is input your employees’ hours to our payroll software, choose a payday, and transfer your funds. From here, we run the calculations and take care of your payday filing, employee payslips, PAYE, Kiwisaver, and other tax payments.
What Features Do You Have?
Do you have an employee app?
Yes. Our Employee App is free to download from the Apple App Store and Google Play Store.
Do you have an employee app?
Yes. Our Employee App is free to download from the Apple App Store and Google Play Store.
Does your payroll software integrate with Xero?
Yes. Thankyou Payroll seamlessly integrates with Xero, allowing you to see all of your figures in one place. Simply categorise your payroll data in our system and put it all into Xero in just one click.
Does your payroll software integrate with Xero?
Yes. Thankyou Payroll seamlessly integrates with Xero, allowing you to see all of your figures in one place. Simply categorise your payroll data in our system and put it all into Xero in just one click.
Can I make non-taxable payments with your payroll system?
Yes. In addition to taxable payments, our payroll software caters to non-taxable payments such as allowances and reimbursements too.
Can I make non-taxable payments with your payroll system?
Yes. In addition to taxable payments, our payroll software caters to non-taxable payments such as allowances and reimbursements too.
Do you have pay automation?
Yes. We have a number of pay shortcuts to help you save time with regular employment patterns. You can set default pays to make it easy to import your standard pays, or you can set up total pay automation.
Do you have pay automation?
Yes. We have a number of pay shortcuts to help you save time with regular employment patterns. You can set default pays to make it easy to import your standard pays, or you can set up total pay automation.
Do you have a reporting function?
Yes. Our software offers a number of standard payroll reports that you can download.
Do you have a reporting function?
Yes. Our software offers a number of standard payroll reports that you can download.
Will Thankyou Payroll tell me my leave liability?
Yes. This is essential to your business’ planning – so we make this easily accessible.
Will Thankyou Payroll tell me my leave liability?
Yes. This is essential to your business’ planning – so we make this easily accessible.
Can I pay casual employees with your software?
Yes. Simply toggle employees on and off for each pay period with no extra charge for storing their details in our system. Opt for Holiday Pay to be added to their pay too.
Can I pay casual employees with your software?
Yes. Simply toggle employees on and off for each pay period with no extra charge for storing their details in our system. Opt for Holiday Pay to be added to their pay too.
How Does Your Pricing Work?
How much does it cost to run payroll with Thankyou Payroll?
Thankyou Payroll offers the best pricing in the game, with payroll plans starting from $8 a month. Our fees work on a ‘per pay’ basis, meaning you’re charged a fixed rate + a ‘per employee’ rate every time you run a pay. The fixed rate is $6 and the ‘per employee’ rate is $2.50 for the Fast Plan and $2 for the 2 Day Plan. We also cap your fees every month so that you don’t pay over a certain amount.
How much does it cost to run payroll with Thankyou Payroll?
Thankyou Payroll offers the best pricing in the game, with payroll plans starting from $8 a month. Our fees work on a ‘per pay’ basis, meaning you’re charged a fixed rate + a ‘per employee’ rate every time you run a pay. The fixed rate is $6 and the ‘per employee’ rate is $2.50 for the Fast Plan and $2 for the 2 Day Plan. We also cap your fees every month so that you don’t pay over a certain amount.
Is it free to sign up?
Yes. You only pay for the pays you run and employees you pay – seasonal is fine.
Is it free to sign up?
Yes. You only pay for the pays you run and employees you pay – seasonal is fine.
Do we pay more for your PAYE Intermediary service?
No. We believe this is an essential service for small and medium businesses. This is all included in your monthly price.
Do we pay more for your PAYE Intermediary service?
No. We believe this is an essential service for small and medium businesses. This is all included in your monthly price.
How can we pay you?
The easiest way to pay Thankyou Payroll is via direct debit. This means you don’t have to think about making payments. Alternatively, you can manually transfer the funds to Thankyou Payroll.
How can we pay you?
The easiest way to pay Thankyou Payroll is via direct debit. This means you don’t have to think about making payments. Alternatively, you can manually transfer the funds to Thankyou Payroll.
Is your service really free for charities?
Yes. Our payroll service is 100% free for charities. Offering a free service to charities means they can invest more money in making good things happen in the communities they are serving.
Is your service really free for charities?
Yes. Our payroll service is 100% free for charities. Offering a free service to charities means they can invest more money in making good things happen in the communities they are serving.
How much does your payroll support cost?
Nothing. Payroll can be tricky and we don’t want to stand in the way of you getting the help you need which is why our Payroll Support Team will give you same-day service completely free of charge.
How much does your payroll support cost?
Nothing. Payroll can be tricky and we don’t want to stand in the way of you getting the help you need which is why our Payroll Support Team will give you same-day service completely free of charge.
What different plans do you offer?
Thankyou Payroll offers two different plans: the Fast Plan and the Two Day Plan. Our Fast Plan prioritises cash flow and means you can transfer to Thankyou Payroll the night before your employees are paid. Whereas our Two Day Plan is a good option for businesses looking to keep their casts to a minimum.
What different plans do you offer?
Thankyou Payroll offers two different plans: the Fast Plan and the Two Day Plan. Our Fast Plan prioritises cash flow and means you can transfer to Thankyou Payroll the night before your employees are paid. Whereas our Two Day Plan is a good option for businesses looking to keep their casts to a minimum.
Is it easy to switch plans?
Yes. Our payroll plans are entirely flexible meaning you can switch plans between pay periods with the click of a button – at no extra cost.
Is it easy to switch plans?
Yes. Our payroll plans are entirely flexible meaning you can switch plans between pay periods with the click of a button – at no extra cost.
What Support Do You Provide?
Who makes the changes when payroll legislation changes?
We keep a very close eye on any upcoming legislation changes and ensure our software is up to date. We always remind you when a change is coming up and whether any actions are required of you. We also keep you informed about other big payroll events such as public holidays and EOFY.
Who makes the changes when payroll legislation changes?
We keep a very close eye on any upcoming legislation changes and ensure our software is up to date. We always remind you when a change is coming up and whether any actions are required of you. We also keep you informed about other big payroll events such as public holidays and EOFY.
Can we call you if we need help?
Yes. Payroll isn’t always a walk in the park so having helpful and reliable phone support is a no brainer for us. In fact, our friendly payroll experts have an average wait time of less than 2 minutes over the phone! Our number is 04 488 7531 or you can also email us at help@thankyoupayroll.co.nz.
Can we call you if we need help?
Yes. Payroll isn’t always a walk in the park so having helpful and reliable phone support is a no brainer for us. In fact, our friendly payroll experts have an average wait time of less than 2 minutes over the phone! Our number is 04 488 7531 or you can also email us at help@thankyoupayroll.co.nz.
How do I contact Thankyou Payroll?
Our friendly payroll experts are just an email or a phone call away. Email us at help@thankyoupayroll.co.nz or call us on 04 488 7531.
How do I contact Thankyou Payroll?
Our friendly payroll experts are just an email or a phone call away. Email us at help@thankyoupayroll.co.nz or call us on 04 488 7531.
How Does Thankyou Payroll Power Good?
What does carbon-positive mean?
Being carbon-positive means you are offsetting more emissions than you put out. As a carbon-positive organisation certified by Ekos, Thankyou Payroll offsets 120% of our emissions.
What does carbon-positive mean?
Being carbon-positive means you are offsetting more emissions than you put out. As a carbon-positive organisation certified by Ekos, Thankyou Payroll offsets 120% of our emissions.
Is it true that Thankyou Payroll is owned by a charity?
Yes. As we speak, we’re transitioning ownership of Thankyou Payroll from our shareholders to Generous Ventures — a charitable trust that will use our profits to deliver lasting and meaningful outcomes for Aotearoa New Zealand.
Is it true that Thankyou Payroll is owned by a charity?
Yes. As we speak, we’re transitioning ownership of Thankyou Payroll from our shareholders to Generous Ventures — a charitable trust that will use our profits to deliver lasting and meaningful outcomes for Aotearoa New Zealand.
What is payroll giving?
Payroll giving is a system that allows employees to donate directly from their pay (to a charity of their choice) and get an immediate 33.33% tax credit – back into that same pay. Our payroll software makes it easy for you to toggle this on for your employees should they choose it.
What is payroll giving?
Payroll giving is a system that allows employees to donate directly from their pay (to a charity of their choice) and get an immediate 33.33% tax credit – back into that same pay. Our payroll software makes it easy for you to toggle this on for your employees should they choose it.
Can't Find The Answer You're Looking For?
Can't Find The Answer You're Looking For?
Get in touch with one of our friendly payroll experts today. They are on hand to answer your questions and walk you through the process of getting started with Thankyou Payroll.
Get in touch with one of our friendly payroll experts today. They are on hand to answer your questions and walk you through the process of getting started with Thankyou Payroll.
Ready To Take Your First Step?
Stop letting payroll calculations and compliance stress drain your evenings. Sign up for Thankyou Payroll to get full PAYE Intermediary protection, automated direct IRD filing and live support from local experts. It's all included in our standard pricing.
Step 1
Create Your Account
Sign up online and set up your profile in just a few clicks.
Step 2
Load Your Employees
Set up each employee's profile to match their contract.
Step 3
Run Your First Pay
Enter your team's hours and deposit your funds. Simple.
Step 1
Create Your Account
Sign up online and set
up your profile in just a
few clicks.
Step 2
Load Your Employees
Set up each employee's
profile to match their
contract.
Step 3
Run Your First Pay
Enter your team's hours
and deposit your
funds. Simple.
Step 1
Create Your Account
Sign up online and set up
your profile in just a
few clicks.
Step 2
Load Your Employees
Set up each employee's
profile to match their
contract.
Step 3
Run Your First Pay
Enter your team's hours
and deposit your funds.
Simple.