Get In Touch
Our team of friendly payroll experts is just an email or a phone call away.
You can call us on 04 488 7531 or send an email to help@thankyoupayroll.nz.
Hours
9am – 4pm, Monday – Friday (except public holidays).
Head Office
Level 2, 7 Dixon Street, Te Aro, Wellington, 6011.
We know that when it comes to payroll, time is of the essence.
If you give us a call, we'll answer the phone as quickly as possible to help handle urgent issues. You may need to wait just a couple of minutes during our busy times.
Our team is dedicated to reviewing and responding to all email inquiries as quickly as possible. If you contact us during our standard business hours, you can generally expect a prompt reply the same day. For more complex queries that require deep-diving into your account, we will let you know we are working on it so you are never left in the dark.
Frequently Asked Questions
What do I do if I need help outside of your regular business hours?
If you encounter a payroll issue outside of our standard 9am – 4pm operating hours, or on a New Zealand public holiday, please send us an email at help@thankyoupayroll.nz. Our support team will see it first thing on the next business day and prioritise getting you sorted.
Where can I find self-service help?
We have a comprehensive library of resources available on our website. Check out our 'Guide to Payroll', 'FAQs', or our detailed breakdowns on Employee Leave, Public Holidays, and the Holidays Act using the navigation menu.
Do I need my client number when I call?
Yes, having your Thankyou Payroll account details or client number handy when you call 04 488 7531 will help our team locate your account faster and resolve your query more efficiently.