Privacy Policy

Current Version: v1.01
Last Updated: 8 April 2024

Thankyou Payroll is a payroll intermediary service provided by Thankyou Payroll Limited. 

This is our Privacy Policy. This Policy outlines the way in which we manage the personal information we hold about our customers, their employees, potential customers, contractors and others.

In this Policy Thankyou Payroll, we, us and our means Thankyou Payroll Limited. Thankyou Payroll is bound by the Privacy Act 2020.

1. What is personal information?

‘Personal information’ is information about an identifiable individual.

2. Why does Thankyou Payroll collect personal information?

We collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. 

3. Who does Thankyou Payroll collect personal information about?

We collect and hold personal information about (but not limited to):

  1. clients and potential clients and their employees and contractors;
  2. individuals we deal with in the course of carrying on our business;
  3. suppliers and their employees and contractors;
  4. prospective employees, employees and contractors; and
  5. other people who come into contact with Thankyou Payroll.

4. What kinds of personal information does Thankyou Payroll collect?

  1. In general, and depending upon the nature of the person’s connection with Thankyou Payroll, the type of personal information we collect and hold includes (but is not limited to): names, addresses, contact details, occupations, personal preference payment details, salary and payroll information, IRD number and tax details, bank account information, leave entitlements and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.
  2. In some cases, if personal information we request is not provided, it might adversely impact our ability to supply our services or to perform our obligations.

5. How does Thankyou Payroll collect personal information?

Except as otherwise permitted by law, we will collect personal information:

  1. from you directly when you provide your details to us;
  2. from your employer when it provides your details to us for the purpose of providing our service;
  3. from Inland Revenue, if your employer has completed an IR920 linking Us as a payroll intermediary;
  4. from you indirectly (through emails, forms, telephone conversations and through the use of the services and facilities available through our websites and social media channels);
  5. from third parties in some instances, for example, we may use third parties to analyse traffic at our websites and social media channels, which may involve the use of cookies; and
  6. from publicly available websites.

If you provide us with personal information about another individual (e.g. your employees), you are responsible for making sure that you have any necessary authorisations from that individual to provide the information to us for the purposes set out in this Policy. You should also take reasonable steps to inform them of the matters set out in this Policy. 

6. Management of personal information

  1. We take reasonable steps to protect the security of personal information. Thankyou Payroll’s personnel are required to respect the confidentiality of personal information and the privacy of individuals.
  2. We take reasonable steps to protect personal information held by us from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
  3. Where we no longer require your personal information we will comply with our legal obligations in respect of that information. In the case of your tax information, we will hold this for up to seven years.

7. How might Thankyou Payroll collect, hold, use and disclose your personal information?

In general, we collect, hold, use and disclose your personal information for the following purposes:

  1. to conduct our business;
  2. to provide and market our services to you and our clients;
  3. to communicate with you;
  4. to verify your identify if you need help with a forgotten password or are having problems accessing your information;
  5. for internal business purposes (for example, procedures, risk management, staff training and billing); and
  6. to comply with our legal obligations.

Where we process your personal information solely on behalf of a client, and do not use the information for our own purposes, this Policy will not apply to the handling of that personal information as the information is treated as being held and controlled by the client for the purposes of the Privacy Act 2020.  The management and use of client data is subject to the client’s own privacy policy and practices, and any requests regarding that information should be made directly to the client. 

8. To whom might Thankyou Payroll disclose your personal information?

We may disclose your personal information to:

  1. your employer;
  2. Inland Revenue Department;
  3. other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers);
  4. anyone else to whom you authorise us to disclose it; and
  5. where we are required to do so by law.

9. How can you access and correct your personal information?

    1. We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Contact details are set out below. You have the right to correct any personal information we hold about you in accordance with the Privacy Act.
    2. Subject to the exceptions set out in the Privacy Act, you may seek access to the personal information which we hold about you by contacting our Privacy Officer on
    3. We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access. If a fee is to be charged, we will advise you of the likely cost in advance.

10. Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at and can be obtained by contacting